Reference implementations running at national scale — energy and telecom operators with tens of thousands of users.
Energy
CA Service Desk Manager v14.0 – v17.3
Full ITSM platform for one of the largest energy companies in Southeast Europe — service desk, self-service and automation for IT and non-IT services.
Telecommunications
BMC AR System Suite
Enterprise service management for Bosnia's leading telecom operator — CMDB-centered ITSM with deep integration into the operator's business systems.
BMC Remedy ITSM Suite v7.1 – v20
A thirteen-major-version journey on BMC Remedy ITSM for Serbia's national telecom operator — processes, customizations and integrations kept alive through every upgrade.
