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ITSM Implementation
Full-cycle implementation of BMC Remedy / Helix ITSM and CA (Broadcom) Service Management — from discovery to go-live.
We implement enterprise ITSM suites end to end: requirements discovery, process design aligned with ITIL, platform installation, configuration and customization, data migration, UAT and go-live.
Our references include national-scale deployments — CA Service Desk Manager at NIS and BMC platforms at BH Telecom and Telekom Srbija — covering incident, problem, change, knowledge and service request management with self-service portals and reporting.
Every implementation is delivered with documentation and a handover plan, and can continue into a long-term support arrangement.