Where technology meets expertise
Since 2010 our team has understood the needs of the CIO, IT Service Management and IT support teams. Finding a permanent solution is our ultimate goal.
Our story
2010
Founded in Belgrade
Started as a specialist team for BMC Remedy implementations in the Serbian enterprise market.
2013
National-scale deployments
Took over implementation and support of ITSM platforms for telecom operators and the energy sector across the region.
2017
Deep integration practice
Built a track record of connecting ITSM suites with call centers, CRMs, monitoring, inventories and custom middleware.
Today
Full-lifecycle ITSM partner
Architecture, implementation, automation, upgrades and 24/7 support — with ITIL and ISO 20000 certified consultants.
How we work
Permanent solutions
We fix causes, not symptoms — solutions designed to survive upgrades and organizational change.
Standards-driven
ITIL best practice and ISO 20000 discipline in every engagement, from design to handover.
Integration first
An ITSM tool is only as good as what it is connected to. We integrate anything with everything.
Long-term support
We stay after go-live: 2nd-level and 24/7 support arrangements measured in years, not months.
Certifications & standards
Our consultants hold ITIL certifications and implement service management aligned with ISO/IEC 20000.
Technology proficiencies
Integration specialists in .NET, JavaScript, Java, Python and PHP — across BMC Remedy / Helix ITSM and CA (Broadcom) Service Management.