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Energy
Naftna Industrija Srbije (NIS)
Full ITSM platform for one of the largest energy companies in Southeast Europe — service desk, self-service and automation for IT and non-IT services.
- Platform
- CA Service Desk Manager v14.0 – v17.3
- Scope
- Implementation, customization, integrations and 2nd-level support
Key capabilities
- Incident, knowledge, problem and change management
- Service request handling and service catalog
- Self-service portal with process automation
- JasperSoft reporting
- Non-IT services on the same platform
Integrations
Call center systemsOracle database middlewareChatbotActive DirectoryEmail infrastructure