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Telecommunications
Telekom Srbija
A thirteen-major-version journey on BMC Remedy ITSM for Serbia's national telecom operator — processes, customizations and integrations kept alive through every upgrade.
- Platform
- BMC Remedy ITSM Suite v7.1 – v20
- Scope
- Implementation and organization-specific customization across major version upgrades
Key capabilities
- Incident, knowledge and problem management
- Service request management
- Organization-specific customizations
Integrations
Call centerTechnical Inventory System (TIS)Clicksoftware Workforce ManagementSiebel CRMIBM Netcool monitoring