← All projects
Telecommunications
BH Telecom d.d. Sarajevo
Enterprise service management for Bosnia's leading telecom operator — CMDB-centered ITSM with deep integration into the operator's business systems.
- Platform
- BMC AR System Suite
- Scope
- Implementation, version upgrades and 24/7 support
Key capabilities
- CMDB with Atrium Core / Atrium Integrator
- Asset management and service desk
- Knowledge management
- Service level management
Integrations
Call centerJRK / JPP business applicationsTechnical Inventory System (TIS)Clicksoftware Workforce ManagementSiebel CRM