Enterprise IT Service Management

We bring excellence to IT Service Management

15+ years implementing and integrating enterprise ITSM platforms for telecoms, energy and finance. We can integrate anything with everything.

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delivering since: 2010
years of expertise: 15+
support coverage: 24/7
national-scale clients: 3

What we do

End-to-end IT Service Management: architecture, implementation, integration, automation and support.

ITSM Implementation

Full-cycle implementation of BMC Remedy / Helix ITSM and CA (Broadcom) Service Management — from discovery to go-live.

System Integrations

We can integrate anything with everything: call centers, CRM, monitoring, inventories, directories, middleware and custom apps.

Process Automation

Workflow automation inside and around your ITSM platform — fewer manual steps, faster resolution, lower cost.

IT Asset Management

CMDB and asset lifecycle management that stays accurate — discovery, reconciliation and integration with inventories.

ITIL Consulting

ITIL-certified consultants who design service management processes that fit your organization — not the other way around.

ISO 20000 Consulting

Preparation and alignment for ISO/IEC 20000 — service management systems that pass audits and work in practice.

Architecture Design

Solution architecture for ITSM platforms: sizing, high availability, upgrade paths, integration topology and security.

2nd-Level & 24/7 Support

Long-term production support for enterprise ITSM platforms — 2nd-level expertise and 24/7 coverage.

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Certified. Battle-tested. Multi-stack.

ITIL and ISO 20000 certified professionals, fluent across the platforms and languages enterprise IT runs on.

✓ ITIL certified✓ ISO 20000 certifiedBMC Remedy ITSM SuiteBMC Helix ITSMCA (Broadcom) Service Management

Integration stack

.NETJavaScriptJavaPythonPHP

Selected projects

National-scale ITSM deployments, run in production for years.

Energy

Naftna Industrija Srbije (NIS)

CA Service Desk Manager v14.0 – v17.3

Full ITSM platform for one of the largest energy companies in Southeast Europe — service desk, self-service and automation for IT and non-IT services.

CA SDMJasperSoftOracle

Telecommunications

BH Telecom d.d. Sarajevo

BMC AR System Suite

Enterprise service management for Bosnia's leading telecom operator — CMDB-centered ITSM with deep integration into the operator's business systems.

BMC AR SystemAtrium CMDBSiebel CRM

Telecommunications

Telekom Srbija

BMC Remedy ITSM Suite v7.1 – v20

A thirteen-major-version journey on BMC Remedy ITSM for Serbia's national telecom operator — processes, customizations and integrations kept alive through every upgrade.

BMC RemedyIBM NetcoolSiebel CRM

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Have an ITSM challenge?

Tell us what you need to implement, upgrade or integrate — we respond within one business day.